SECURE SCREENS WARRANTY
This warranty applies to Secure Screen products purchased from and installed by authorised Secure Screen dealers (Secure Screen products), subject to the terms and conditions in this document.
CARE AND MAINTENANCE GUIDE
The finishes that are applied to Secure Screen products are of high quality and are extremely durable and weather resistant. Like all fixtures around the home some maintenance is required to preserve the original appearance of the product.
Surfaces should be kept clean by prompt removal of all dust, dirt, grime and any foreign matter using clean water and a small amount of mild detergent. Do not under any circumstances use any abrasive type cleaning agent (Ajax or similar) or cleaning material (such as steel wool) as it will damage the anodised surface. Thoroughly wash off any residue of detergent with clean water.
Deposited grime absorbs moisture and holds it against the powder coated surface, damaging the coating. Surfaces should be kept clean by prompt removal of all dust, dirt, grime and any foreign matter using a soft sponge with clean water and a small amount of mild detergent. Thoroughly wash off any residue of detergent with clean water to avoid deterioration of the coating which will occur as a result of soap deposition. Do not under any circumstances use any abrasive type cleaning agent (Ajax or similar). If small scratches occur, they can be buffed out using a good quality car polish. Care must be taken to ensure the coated surface is not removed.
Frequency of cleaning is largely dependent on the location of the building. In most circumstances cleaning may be carried out every 3-4 months. Secure Screen products installed close to more severe conditions, such as marine or industrial environments, should be cleaned every 2-4 weeks.
WARRANTY TERMS AND CONDITIONS
The authorised Secure Screen dealer is the manufacturer and warrantor of these Secure Screen products, subject to the following terms and conditions:
Secure Screen products, the Warranty Period is 10 years commencing from the date of installation by the authorised Secure Screen dealer. For the avoidance of doubt, the Warranty Period does not re-commence from the date a product is repaired or replaced.
Claims must be submitted in writing to the Secure Screen dealer within 30 days of occurring together with a copy of the proof of purchase including tax invoice. The Secure Screen dealer may inspect the Secure Screen product (during normal business hours) to determine the nature and cause of the defect. If the Secure Screen dealer determines that there is a valid claim, the cost to repair or replace the defective Secure Screen product with the same or similar product to the Secure Screen product will be borne by the Secure Screen dealer. If the Secure Screen dealer determines that the claim is not valid, it may recover any costs related to such warranty claim.
The warranty does not cover:
Defects that occur outside the Warranty Period
Normal wear and tear
Product that has been repaired and or serviced by a person who is not an authorised Secure Screen dealer
Product that has been modified or altered in any way
Product that has not been maintained in accordance with the Care and Maintenance Guide
Product that has been damaged by matters covered by the owner’s insurance and/or outside the control of the authorised Secure Screen dealer – such as fire, theft, abuse or an act of God
Defects that result from use other than normal residential use
Locks, cylinders, hinges, door closers or any other associated accessories and hardware fitted to the Secure Screen product. Refer to the authorised Secure Screen dealer for relevant manufacturer/ supplier warranties on these components.